Virgin Media Hub 4 Settings Locked: Patch Due, Wi-Fi Fine

Virgin Media has switched off the settings page on some of its Hub 4 routers while it patches a possible security flaw, which is why some customers typing 192.168.0.1 now see “Unable to Connect”. This week also brought a record night on Virgin Media’s network as GTA VI preloads began, Three’s 5G home broadband at £13 a month, another twist in Starlink’s UK pricing, and TalkTalk selling copper broadband to new customers again.

Virgin Media locks the Hub 4 settings page while it patches

Readers told ISPreview over the past few days that they could no longer reach the web settings page on Virgin Media’s Hub 4 (Arris TG3492LG-VMB), at 192.168.0.1, or 192.168.100.1 in modem mode. Virgin Media confirmed on 10 November that this is deliberate. A spokesperson said there is “no evidence that any vulnerability has been exploited”, but the company has “temporarily disabled access to the web-based router settings on a small proportion of customers’ WiFi hubs while we apply a patch”. Wi-Fi and broadband carry on as normal. Virgin Media would not say what the flaw is or when access will return, and ISPreview expects it could take weeks. In an update on 12 November it added that some Virgin Media Business customers with the Hitron Chita router are seeing the same lock.

If you need to change something, most Hub 4 settings, including the Wi-Fi name and password, can still be changed in the Virgin Media Connect app. Some customers have got back into the web page by unplugging the coaxial cable and doing a full pinhole reset, but the lock is likely to come back once the cable goes back in, and ISPreview’s advice is to leave the router alone until the fix arrives. A full reset also wipes your own settings: see our guide to resetting a router without losing settings first, and our guide to router login pages for how the address normally works. Reported by ISPreview.

GTA VI preloads set a Virgin Media traffic record

GTA VI preloads got under way in the first hour of 10 November, and on 11 November Virgin Media reported a “record-breaking 24 hours” on its network. Traffic between midnight and 1am was 51.6% higher than the same hour a week earlier, and by 9am the volume downloaded was 73.3% higher than the previous Tuesday. By 11.05pm the day’s total had already beaten the previous record for a whole day, set by a Fortnite update on 1 November. The game is about 212GB. YouFibre told its customers on 10 November of a capacity problem caused by GTA 6 downloads, which it resolved with emergency traffic management.

ISPreview expects the load to ease as preloads finish, with another spike likely on release day, 19 November, from a day-one patch and from people who did not pre-order. If your download is crawling, leave it running overnight, and use a cable rather than Wi-Fi for the console if you can: our guides to running Ethernet cable through a house and broadband slow in the evening explain why both help. Reported by ISPreview.

Three’s unlimited 5G home broadband drops to £13 a month

Three cut its unlimited 5G home broadband plan to £13 a month on a 24-month contract on 6 November, down from £15. It comes with either an indoor router or the 5G Outdoor Hub plus one eero Mesh 6+ router, and Three says to expect average downloads of 150Mbps, varying by location. The price does not stay at £13: it rises to £16.50 from 1 April 2027 and £20 from 1 April 2028. There is a 30-day money-back guarantee and switching credit of up to £300 where it applies.

So the £13 lasts only until April, and the average over the contract is well above it, though still cheap for unlimited data. Whether it suits you depends on the 5G signal where your router sits, so use the 30 days to test it at busy times. Our guide to 5G home broadband covers what to check. Reported by ISPreview.

Starlink’s £28 offer is for one month, and BT pauses its own service

A week after Starlink brought location-based pricing to the UK, it emailed customers on 6 November offering 30% off Residential and Roam service for November, “for as long as your subscription remains active”. ISPreview was quoted £28 a month for the 100Mbps plan, which is 30% off the £40 base price rather than off its local £32. By the evening of 6 November the website said something different: “starting at £28/mo, for first 1 month in select areas, valid until 30/11”. ISPreview reported on 7 November that the checkout page does not make the one-month limit clear, and that some existing customers had got the 30% passed on to their accounts by asking Starlink’s support agent.

Two other Starlink stories followed. On 10 November BT’s chief executive confirmed that the Starlink-based rural broadband service BT and EE planned to launch by the end of 2026 is ready but paused, because of the recent disruption to Starlink in Ukraine; BT still plans to launch it “in the coming months”. On 11 November Starlink announced the Mini 2, a portable dish with a swappable battery (up to 4.5 hours) and built-in Wi-Fi 6, at $999 in the US including a year of its Roam Unlimited plan. Pre-orders are invitation-only for some US customers, with first shipments expected in mid-December, and there is no UK price yet. If you are signing up for home service this month, read the price on the final checkout screen before you pay, and compare it with 5G home broadband or a 4G router. Reported by ISPreview on the discount, BT’s pause and the Mini 2.

TalkTalk sells copper broadband to new customers again

In the spring TalkTalk stopped selling several products to new customers while it moved to a new customer system, Kraken. It told ISPreview, which reported it on 11 November, that it has started selling some of them again: its Fibre 35 and Fibre 65 broadband (FTTC and broadband-only SOGEA lines, usually sold where full fibre is not available), TalkTalk TV and SuperSafe. ISPreview found availability still patchy. Digital Voice, TalkTalk’s home phone service, and Total Home Wi-Fi are still unavailable to new customers. Existing customers were never affected.

If you are moving off an old analogue phone line before the 31 January 2027 switch-off and want copper broadband without a phone service, TalkTalk is back on the list to compare, but it cannot yet sell you a digital phone line to go with it. Our guide to broadband without a phone line explains the options. Reported by ISPreview.

Also this week

Hey! Broadband, which sells full fibre over the F&W Networks network in parts of South East England, cut its 900Mbps plan to £23 a month on a 24-month contract for orders until 6 December, from £35. It adds £2 a month every April. Reported by ISPreview.